Gourmet Reserves Freight Damage Policy

Reproduced below is the latest Gourmet Reserves freight damage policy memo: 

Good afternoon:

     Freight issues have arisen several times in the last month.  When a carrier (UPS or common) takes possession of a shipment, they sign and acknowledge receiving product in good order.  Once they take possession, we no longer are responsible for the condition of the product(s) at time of delivery  Therefore the following policy is now in effect:
     The customer will need to file a claim with the carrier (UPS or common).
     UPS - we realize that UPS will drop without signature.  If there is visible damage  the customer has 48 hours to call UPS and refuse the shipment, which means damaged case will be returned to us.  AlpineAire Foods will re-ship this case complete. 
     If damage is discovered after acceptance of delivery, the customer will need to file a claim against UPS. 
     Freight:  Once a truck line accepts a pallet of product from us, they own it.  All common carrier deliveries require a signature.  It is the customer's responsibility to inspect the shipment prior to acceptance.  If there is visible damage (i.e. Forklift punctures; shrink wrap is broken, torn,  and cases are missing) then the  customer must note the damage on the bill of lading.  It is the responsibility of the customer to fill a damage claim with the carrier.  The carrier will reimburse the customer for their loss.