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Reproduced below is the latest Gourmet Reserves freight damage policy memo:
Good afternoon:
Freight issues have arisen several times in the last
month. When a carrier (UPS or common) takes possession of a shipment, they
sign and acknowledge receiving product in good order. Once they take
possession, we no longer are responsible for the condition of the product(s) at
time of delivery Therefore the following policy is now in effect:
The customer will need to file a claim with the carrier
(UPS or common).
UPS - we realize that UPS will drop without signature.
If there is visible damage the customer has 48 hours to call UPS and
refuse the shipment, which means damaged case will be returned to us.
AlpineAire Foods will re-ship this case complete.
If damage is discovered after acceptance of delivery,
the customer will need to file a claim against UPS.
Freight: Once a truck line accepts a pallet of
product from us, they own it. All common carrier deliveries require a
signature. It is the customer's responsibility to inspect the shipment
prior to acceptance. If there is visible damage (i.e. Forklift punctures;
shrink wrap is broken, torn, and cases are missing) then the
customer must note the damage on the bill of lading. It is the
responsibility of the customer to fill a damage claim with the carrier.
The carrier will reimburse the customer for their loss.